CITI OPEN®
July 29 - August 6, 2017 | Rock Creek Park Tennis Center Washington, DC
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Click on the name of a committee to find out more information about volunteer responsibilities.
Use the Apply Now button at the bottom of this page to start your application.
You will be asked for your First, Second and Third choice of committee.

**Registration for ballpersons is currently full. Thank you to those who participated in tryouts.**

Ballpersons play a very important role in the overall operation of each match. Their primary job is to retrieve balls when they are out of play. Additionally, they will tend to the needs of the player(s) during their match. Ballpersons must have knowledge of tennis scoring and have good hand-eye coordination.
* Must be at least 14 years old by Friday, July 28, 2017.
* All ballpersons must attend one orientation session - tentative dates are July 3 at 10am and July 10 at 10am
* All ballpersons are required to attend 2 of the first 3 days (Sat 29, Sun 30, Mon 31) and are required to attend Tuesday the 1st. If you are not able to meet these requirements, you may not be eligible to volunteer on the ballpersons committee.
* After Tuesday 8/1, ballpersons may not be used due to the dwindling number of matches in the tournament
Ball Persons **CURRENTLY FULL**
Special Event Volunteers assist with staffing, checking tickets, room/location set up for events that occur on-site throughout the week of the Tournament and food distribution/set up in the volunteer village. In addition, Special Event volunteers may also be required to assist with sponsor gate giveaways during select sessions, assist Tournament staff with gathering crowds and attention for player autograph sessions or live broadcast from the game day desk and other duties as assigned. Volunteers for this committee must be at least 14 years old by Friday, July 28.
Special Events
Credential Volunteers create and distribute access passes & badges to those entering tournament grounds. They take photos for credential badges, make badges, generate day passes and check ID’s. Credential Volunteers are the first point of contact for players, sponsors, VIP guests, etc to the Tournament site. Volunteers must have good customer service skills, be able to perform in a fast paced environment, the ability to stay calm and work well under pressure is essential. It is essential to have competent computer skills and to be detail oriented. You must be at least 18 years old by Friday July 28th. Bilingual or multi-lingual is a plus! Must be able to work in contact with professional athletes without being 'star-struck'
Credentials **CURRENTLY FULL**
The Gates Committee responsibilities are scanning tickets and welcoming the public. We need customer oriented, fun loving, energetic members who like to work with people and the public. You will be one of the first contact points for our patrons. All Gate committee members will be required to work one of the Qualifying days (Saturday, July 29 or Sunday, July 30). You must be able to work in sun and heat, be flexible and willing to work at all locations as assigned by your committee chairs and be able to stand for long periods of time,if needed. Breaks will be given so you can enjoy tennis or the AC in Volunteer Village! Volunteers for this committee must be at least 18 years old by Friday, July 28.
Gates – Welcome & Ticket Taker
The Information Center is the main source of information for all tournament patrons! They answer questions and provide details and updates on the tournament. They also serve as the location for lost and found while matches are in progress. This position requires good customer service skills, the ability to communicate with patrons and be a good will ambassador for the tournament. Knowledge of the tournament is helpful. Volunteers for this committee must be at least 16 years old by Friday, July 2, 2017.
Information Booth
Airport Greeters will help monitor the arrival of players, player guests, coaches, and other guests of the Tournament as well as greet and provide instructions where the parties are to meet the tournament transportation. Please be prepared to start this position as early at Thursday, July 27.
Airport Greeters
Scorekeepers record the score of the matches and update the scoreboards on the match courts. Volunteers may also be required to keep statistics while the match is being played on Center Court. New volunteers must work Saturday, July 29 and Sunday, July 30. Volunteers for this committee must have knowledge of tennis scoring. Volunteers for this committee must be at least 14 years old by Friday, July 28. Addendum for veteran volunteers - The large scoreboards will no longer be in operation - all vet scorekeepers who have been in charge of board operations will be given top priority in score keeping functions in suite 10.
Scorekeepers/Match Statistics **CURRENTLY FULL**
The Tournament Marshals Committee is the volunteer security force that maintains checkpoints for entrance to the Tournament Office, Stadium Court, Media Center. On Court checkpoints maybe added to duties as needed. The goal is to make sure Players and Patrons have trouble free enjoyment of the tournament. TMs are responsible for granting access to certain areas on-site, assisting all patrons at entrance points, checking credentials at access points, and assisting with overall security at the event. Evening shifts may be requested to stay until 30 minutes after the conclusion of the last evening match. Volunteers for this committee must be at least 21 years old by Friday, July 28.
Tournament Marshals
The Tournament Office committee is the first line of communication for ALL calls that come into the tournament and for ALL guests that visit the Tournament Office. Volunteers answer the Tournament hotline and provide information to callers about the tournament and associated activities; general information, parking availability, tickets, driving directions, tournament schedules, etc. In addition, Tournament Office volunteers assist Tournament Staff with operational duties, as needed. Must be very personable, have good communication skills and able to handle multiple tasks at once. Knowledge of the tournament is very helpful. Must be at least 18 years old by Friday, July 28.
Tournament Office
Player Services – Courtesy Car Drivers (located on-site & player hotels for dispatch) Player Services – Courtesy Car Drivers are responsible for providing transportation in Toyota vehicles for all players, player guests, player coaches, and other guests of the Tournament to/from the airport, train station, hotel and the tournament site as needed. In addition, we have positions that do not require driving that are stationed at the Official Hotels to act as a dispatch for cars/shuttles arriving to the locations for player pick-ups. Volunteers for this committee must provide a valid driver’s license (not needed for dispatch), and be willing to work extended hours if needed. Must be at least 25 years of age (21 yrs of age for dispatch), mature, and possess good customer service skills. Bilingual or multi-lingual is a plus! Must be able to work in contact with professional athletes without being “star-struck”.
Player Services – Courtesy Car Drivers
The Ushers Committee responsibilities include: scanning tickets at both entrances, checking patrons tickets at portals, checking credentials upon access to lower bowl, helping patrons find their seats in the main stadium, controlling crowd movement during play on court, restricting access based on patrons ticket to a specific area of the stands and controlling entrances using the stanchions and prohibiting entrance during play. All ushers will be required to work one of the Qualifying days (Saturday, July 29 or Sunday, July 30). Ushers must be able to work in sun and heat, be flexible and willing to work at all locations as assigned by their committee chairs. While we will be needing you to be on your feet (you will also have a seat available) and in the sun, you will have the opportunity to watch tennis ALL DAY LONG! Volunteers for this committee must be at least 18 years old by Friday, July 28.
Ushers
The Volunteer Check-in/Support committee is responsible for daily check-in of volunteers and general support and information to other volunteer committees. The committee helps maintain a clean and inviting area where other volunteers can come to relax or re-energize during breaks. This committee has limited access to live tennis and will require seeing it during your breaks only. Volunteers for this committee must be at least 16 years old by Friday, July 28.
Volunteer/Check In Support
The Will Call committee is responsible for collecting, sorting and distributing tickets at the Will Call window at the Main Box Office. Volunteers for this committee must be at least 16 years old by Friday, July 28. Volunteers must have good customer service skills, be able to perform in a fast paced environment and to be detail oriented and work as part of team.
Will Call
The volunteers for hospitality manage the Player Lounge (onsite and host hotels) and off site activities. Player Services serve as the main point of contact for the players (and guests) during the tournament and throughout their stay in Washington, DC.

They perform a variety of tasks, including but not limited to, maintaining the Player areas to keep it comfortable and accommodating to the players and their guests/families, as well as serving as a concierge for the players, providing them information on local attractions, restaurants, etc. Offsite shifts are needed at the Player host hotels - to assist players with questions and work with the transportation staff to ensure smooth travel to and from the site as well as point person for deliveries and receipt of laundry, racquets, etc. In addition, we may assign a runner as necessary. This individual(s) may be asked to help either onsite and/or at the host hotels.

Must be at least 21 years of age, mature, flexible, adaptable to changing situations, and possess good customer service skills. Bilingual or multilingual is a plus! Must be able to work in contact with professional athletes without being “star-struck”.
Player Hospitality